In which cities does the company have representative offices?
Thi Thien has representative offices in Hanoi, Ho Chi Minh and Da Nang, ensuring customer service nationwide.
How long is the product warranty?
Product warranty depends on each brand’s policy, usually from 12 months to 36 months.
Can equipment be rented for short periods?
Yes, Thien’s equipment rental service is flexible, meeting both short-term and long-term rental needs.
How can I contact for technical support?
Customers can contact via hotline, email or directly at the representative office to request support.
What time does Thien's IT Helpdesk support customers?
IT Helpdesk is available during business hours and can extend support outside of business hours upon agreement.
Is on-site warranty support available?
Yes, Thien supports on-site warranty for products under extended warranty policy or upon customer request.
Tích hợp hệ thống
– Consulting, designing and implementing IT systems
– LAN/WAN network construction
– VoIP video conferencing
– Surveillance camera system (CCTV)
Product distribution
We distribute genuine hardware products: Server, storage, network, ups,... from HPE, Dell, IBM, Lenovo, Fujitsu, APC...
Equipment maintenance
Support according to customer requirements and periodic system status check plan by Month/Quarter
Warranty & Repair
– On-site part repair and replacement
– Extended warranty
– HPE, Fujitsu Authorized Warranty
Equipment rental
Hardware equipment rental service: Storage – Server – UPS – Network equipment
On-site IT Helpdesk
Providing professional and prompt technical support to meet all business sizes from small to large with flexible prices.
Detail
Thien is a reputable distributor of hardware products, including servers, storage, network equipment, and UPS from globally renowned brands such as HPE, Dell, IBM, Lenovo, Fujitsu, and APC. We are committed to providing only genuine products with superior quality to fully meet the diverse needs of customers from small businesses to large corporations. In addition to providing products, we also support customers with in-depth consulting to help choose the most suitable technology solution for business goals, optimize system operation efficiency and ensure sustainable development.
Products provided by Thi Thien all come with genuine warranty policies from the manufacturing brands, usually lasting from 12 to 36 months depending on the product type. In addition, we also provide extended warranty services, helping customers feel more secure when using the product. Thi Thien’s warranty process is always designed to be simple and fast. Customers only need to contact us via hotline or email, the technical team will conduct on-site inspection and support to ensure the product operates stably and achieves the highest performance.
Yes, Thien is proud to provide on-site IT Helpdesk services with a team of experienced and highly specialized technicians. We are always ready to support businesses of all sizes, from small to large, helping customers solve IT system problems quickly and effectively. In particular, we not only provide technical support but also advise on system optimization, helping customers improve work efficiency and minimize potential risks. With the motto “customer is the center,” we are committed to providing a professional, timely and reliable service experience.
